On-site colocation support in any data center in the VietNam.
On-site support from MaxServer's experienced engineers and admins 24x7. Delegate IT management and maintenance tasks in ANY data center in the VietNam.
When your business is in a different city or even country than your IT infrastructure, local support is essential.
When you colocate at one of MaxServer's secure and advanced data centers, we offer Remote Hands to keep your business connected, maintained, and provisioned.
Remote Hands cover the following activities:
A full range of server services (assembly and installation, maintenance, system and network administration, project deactivation)
Video recording or video streaming for workflow control
Prompt purchase of consumables, components and equipment
Temporary provision of replacement equipment
Guaranteed wiping of disks after decommissioning đầu.
We dismantle and dispose of equipment
* Support minutes per month and do not transfer to the next month
In case the total time included in the bundle is exceeded, further time is charged by the hour.
Charged Hourly – 1 Hour Minimum with 30 min increments thereafter.
Remote Hands is available in several levels: Basic, Bronze, Silver, Gold, and Platinum.
All our colocation customers receive our Basic Remote Hands package at no additional charge. With this package, requests are processed 24/7, charged at our standard hourly rate. An upgraded Remote Hands package provides faster response times, priority access to our certified engineers, free minutes, and reduced pricing for support minutes exceeding the package allowance.
| Basic | Bronze | Silver | Gold | Platinum | |
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3-month contract |
Free | $70 per month | $140 per month | $280 per month | $560 per month |
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6-month contract |
Free | $66 per month | $133 per month | $266 per month | $533 per month |
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12-month contract |
Free | $62 per month | $125 per month | $250 per month | $500 per month |
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24-month contract |
Free | $56 per month | $112 per month | $225 per month | $450 per month |
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36-month contract |
Free | $55 per month | $111 per month | $222 per month | $444 per month |
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Response time, hours |
12 | 4 | 2 | 1 | ½ |
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Self service center |
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Support Hourly rate |
$70 per hour | $60 per hour | $50 per hour | $40 per hour | $30 per hour |
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Support minutes included * |
- | 30 | 90 | 210 | 450 |
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Performing planned work at any time of the day or night |
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Performing unplanned work at any time of the day or night |
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Audit of the Data Center |
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Preparation of interconnecting wires and racks and planning their placement |
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The purchase of all necessary consumables (cables, cable ties, transceivers, braces, organizers, nuts, screws, etc.). The cost of these consumables is charged separately. |
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Receiving and unpacking of hardware |
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Rack preparation |
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Mounting on the rack, connection to the power grid |
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Preparatory setup for remote access and the installation of the OS |
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Placing cross-twisted pair cabling, as well as optical and coaxial cables inside the rack, laying cables in braids, labeling cables, compiling a cable log |
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Hardware and cable labeling |
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Troubleshooting servers and network hardware, conducting light repairs and the organization of warranty servicing |
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Purchasing of hardware and parts |
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Replacement, installation of parts and the consequent configuration of hardware |
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Basic Systems Administration (Operating System and software installation and setup, console work, as per the client’s instruction, updating firmware |
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Network upgrades, new upstreams, cables, transceivers, batteries |
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Installation of new and dismantling of old hardware |
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Rotation of archival tapes / hard disks (purchasing, installation and disposal) |
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